FAQ
Good questions. Straight answers.
What areas do you service?
We currently look after dogs in Waterloo, Redfern, Zetland, Surry Hills, Alexandria and Kensington. Not on the list? Ask us anyway — if we can help, we will.
How do I book?
Tap “Book your dog” anywhere on the site, tell us a little about your dog and what you need, and we'll get back to you to lock in the details. Prefer to chat? Call or email us. Booking is also coming to the E.DOGGO app, so soon it'll be just a few taps.
What happens during a dog walk?
Every walk is built around your dog — their energy, personality and pace. Expect good exercise, plenty of sniff time and enrichment, whether it's a social group adventure or a one-on-one solo walk. Where applicable, we'll pick up and drop off, and you'll get an update so you know how it went.
Do you care for multiple dogs?
Absolutely. Group adventures are a big part of what we do, and we're happy to look after more than one dog from the same home. Tell us about each of them when you book.
Do you offer daycare?
Yes. Daycare is a safe, fun day of exercise, attention and plenty of cuddles while you're at work or busy — and you'll hear how their day went.
Do you offer overnight stays?
Yes. Our Overnight / Pet Stays — we call them Sleepovers — give your dog a home-style stay with walks, food, water, attention and clean-up included.
What happens if I need to cancel?
Plans change — we get it. Let us know as early as you can, and ask us about our cancellation terms when you book so there are no surprises.
How do I pay?
We'll confirm pricing and payment details with you when you book. Payments and invoices are also coming to the E.DOGGO app, so everything lives in one place.
How do I contact E.DOGGO?
Email us at edoggopetcare@gmail.com, call 0451 242 111, message us on Instagram (@edoggopetcare), or send the booking form on our contact page — we'll get back to you as soon as we can.
How does the E.DOGGO app work?
The E.DOGGO app brings booking, client and pet profiles, payments, invoices, booking history, notifications and chat with the team together in one place. It's coming soon to the App Store and Google Play — join the launch list on our app page and we'll let you know the moment it lands.
Do you provide pickup and drop-off?
Yes, where applicable. Let us know your address when you book and we'll confirm what's possible for your dog and service.
What if my dog has special needs?
Tell us everything — medical needs, medication, anxieties, diet, routines, quirks. We'll talk it through with you before any booking so your dog gets the right care, and we'll be honest about what we can and can't do.
Do you provide updates?
Yes. Clear, friendly communication is part of every booking, so you always know how your dog's doing. The E.DOGGO app will bring updates, booking history and messages together in one place.
Ready when they are.
Tell us about your dog. We'll take it from there.
Two minutes to book. Tail wags guaranteed.
